Trainer Frequently Asked Questions
- WORK & ENVIRONMENT
- What exactly will I be doing?
- Would I be doing telemarketing?
- Who will I be talking to?
- Does this require any prior teaching experience?
- Do I have to speak the student’s native language?
- What will I be talking about?
- Do I have a script to follow?
- How many hours can I work?
- Are there minimum hours that a Trainer has to be available?
- Do all Trainers work the same number of sessions while available?
- When is the heaviest call volume?
- When can I start to work?
- What is recasting?
- Is there a limit for recasting?
- APPLICATION
- What is the recruiting process?
- How do I apply to become a Trainer with Idapted?
- How do I start an application?
- What happens if I forget my password for the on line application?
- Is there an on line application confirmation?
- How will Idapted contact me for communication in various stages of the application process?
- Is there an application fee?
- How old must I be to be considered by Idapted?
- What are the main characteristics of the most successful Trainers that contract with Idapted?
- Does Idapted certify Trainers in every state?
- Does Idapted certify trainers from abroad?
- CERTIFICATION
- How will I be trained?
- How long is the Certification Process?
- Do I have to pay for training?
- Do I need to leave my home for training?
- What is “My certification Menu”?
- Where do I find the Certification Training Materials?
- Do I need to take any tests?
- How much time do I have per test?
- What is the minimum passing grade for each test?
- How many chances do I have for passing each test?
- Does everybody make it through the training?
- Can I fail certification?
- What happens if I fail certification?
- What is the certification interaction?
- What happens when I finish the certification process?
- How do I get support on the certification process?
- Is it possible to lose my certification?
- CONTRACT
- PAY & BENEFITS
- How much do Trainers get paid?
- Do you pay by minute, or by session?
- How can I generate additional revenue?
- How are Trainers fees paid? How often?
- How long before my business generates revenue?
- Does Idapted reimburse Trainer expenses?
- When are paychecks mailed?
- Does Idapted take care of my taxes?
- Will I need a Tax Identification Number?
- Are my home set-up expenses tax deductible?
- TECHNICAL REQUIREMENTS
- What are the minimum equipment requirements?
- Can I use a MAC computer?
- Will I need to download software?
- What are the internet connectivity requirements?
- What if I don’t have access to high-speed internet as requested?
- Does Idapted provide Trainers with the equipment to perform services?
- How are calls routed?
- Are Head sets (microphone and headphones) required?
- Are calls going to be recorded?
- SUPPORT
WORK & ENVIRONMENT
A: As an Idapted Trainer, you would be guiding Students through a series of exercises helping them practice their spoken English. Using our proprietary platform, you would use your native language skills to correct their pronunciation, style, vocabulary and/or grammar.
A: Idapted is not a telemarketing company. All the students you will be serving are language learners who want to practice their language skills.
A: All the students you will be talking to will be young professionals, college students or even high school students based in China with good English knowledge who need to practice their oral skills.
A: Prior teaching experience is a plus. However, our platform is designed to empower native speakers to be effective Trainers without any prior background in education.
A: No. Communication between Trainer and Student will be exclusively in English. Our students are expected to have working knowledge of English as taught in general education institutions.
A: There are several topics defined for students to choose. As soon as the session starts a screen with the chosen topic appears letting the Trainer know who the student is and what they are going to be talking about.
A: Trainers do not have a script to follow because the conversation should be natural. There are some prompt within each topic that helps our trainers go through the conversations.
A: As an Independent Contractor, you can work as many or as few hours as your schedule permits you.
A: Scheduling time is strictly up to each Trainer. Trainers can provide services as little or as often as their lifestyle allows. The only minimum call requirement for Idapted Trainers is that one call is taken within a 30 day time period.
A: The number of sessions that a Trainer works will vary based on a variety of factors. Trainers who "commit" to being available during peak hours of customer demand (early mornings and late night weekends) will have a much better opportunity to receive additional calls. Additionally, Idapted has a proprietary call routing system which routes calls based on, but not limited to, Trainer's past grading and schedule adherence.
A: Call volumes vary due to the needs of our clients, however, early mornings and late night weekends are usually the best times to generate revenue.
A: You will be able to start work immediately upon successfully completing the certification process, you only need to log into the Trainer portal with your name and password and take a look at the schedule.
A: Recasting is taking all or part of a learner’s utterance and repeating in a correct form, is a key skill you will be trained on during certification.
A: Yes, Trainers are only able to recast the number of auditions shown at the Trainer Portal.
APPLICATION
There are three different steps on the recruiting process, these are the following:
1.APPLICATION
The application process is a very important step – it helps us determine your interest in starting your own business and is mandatory to begin certification. To apply please visit our “Become a Trainer” section on our website at www.idapted.com
Before you begin your application, it is important to have a valid e-mail account set up. To ensure that our response to your application isn’t lost please be sure to designate the idapted.com domain name as “Not Spam” (especially if you are using Yahoo!Mail).
After you have fully completed the on line application, successful candidates will be asked for a telephone interview. Please be reminded you need to fully complete the application including the voice audition before your application will be reviewed. Successful candidates will receive an e-mail with a list of possible dates for scheduling the interview, please try to get back to us with your preference as soon as possible and we will do our best to confirm the chosen date.
2.CERTIFICATION
Only selected candidates from the application process will be able to begin the certification, confirmation of such status will be sent by email. Please look out for this email as your Trainer Portal user name and password will be included.
The certification modules will be shown as soon as you enter the Trainer Portal. There are 8 different modules and all of them need to be completed in order to be certified, you will have 7 days to do so.
3.START WORK
After successful completion of the certification process you will be ready to start to work. You only need to see your schedule and sign in for available shifts.
A: All applications are to be completed online at www.idapted.com. If you would like to apply, please go to the website, click on "Become A Trainer", then follow the instructions on the screen. Once the basic information is provided, you will be asked to fill out a questionnaire to determine your fit with the company and the position offered. We will also test for your level of reading comprehension through a voice audition.
A: In order to become a Trainer at Idapted you must submit an on line application at www.idapted.com. Candidates must go over all the screens including the voice audition in order to complete the application successfully.
Only candidates 18 years of age or older who accept our Privacy Policy and the information verification can complete the application.
A: If you forget your password before completing your on line application please use the link provided for this reason and enter your email address a new password will be sent to you automatically.
A: A confirmation email will be sent to all candidates who complete the on line application successfully.
A: All successful applicants will be contacted by the e-mail they provide through our application process. We also request your phone number and your home address but the primary means of communication is through e-mail. If you need to update your e mail information, please send an e-mail titled 'Trainer Applicant: Change of e-mail' to Trainers@idapted.com
A: No, there is no fee
A: You must be 18 years of age or older to be considered by Idapted.
A: We pride ourselves by the highest standards of work ethics and performance. Our most successful Trainers come from diverse backgrounds but still share the following traits:
- They are passionate about their work and love what they do
- They are professional and have high moral and ethical standards
- They are comfortable in dealing with foreign cultures
- They always keep positive and optimistic attitude
- They are good listeners, patient and willing to help
- They are tolerant and welcoming to different view points
- They highly value the freedom and flexibility that work from home allows
A: No, Idapted allows candidates from only the contiguous 48 states to apply. This is because our current voip system does not support trainers from Hawaii and Alaska.
A: No, Idapted can only certify people from the United States.
CERTIFICATION
A: All of your training will be done online or over the phone similar to online college courses. The training will be either self-paced/independent or led by a Trainer (or a combination of both).
A: The certification process can take from one day to seven days depending on your availability.
A: No, after you have passed the initial screening we will train you for free.
A: No, you will complete all training from the comfort of your home.
A: This is the first screen you will see upon entering the Trainer portal if you are not yet certified. This menu contains all the information regarding certification: training modules, completed tests and incomplete tests.
A: The certification training materials are available to both candidates and Trainers. All the information is posted under the “My certification menu” and can be viewed as many times as needed.
A: Yes, you will need to take a test after reviewing each of the certification modules.
A: There is no time limit for each test. You can take them at your own pace; however, the entire certification process must be completed within seven days from the time your application is approved.
A: Trainers must get at least 75% of questions correct in each module, any score below this percentage will not meet Idapted’s quality requirements.
You have two chances to get an acceptable grade on every module, if both opportunities are taken without success the candidate will not be able to continue with the certification process and will not be able to become an Idapted Trainer.
A: There are two chances to get a minimum grade of 75% on every module, if both opportunities are taken without success the candidate should contact Idapted at trainers@idapted.com.
A: No. Even as careful as we are in selecting the "best of the best," we do sometimes have candidates who find that they are not able to successfully complete our training classes.
A: You can fail certification for any of the following reasons:
- Not completing the certification process on time (7 days)
- If you fail to pass a test after two attempts
- If the certification interaction is not taken or if you are not successful
- If any of the information given is not accurate
A: You should email Trainers@idapted.com
A: The final module of the certification process consists of a real live interaction with a student.
This interaction will need to be scheduled by candidates, please take a close look at the message given when entering the module. A confirmation for the interaction will be sent by email.
A: When certification is completed successfully you will receive an email confirming your status. As soon as you get this email you are ready to start work, you only need to log into the Trainer portal with your name and password and take a look at the schedule.
A: Support will be found under the Help link. All candidates and Trainers will be able to get support either from the FAQ’s, chat or by email.
CONTRACT
A: Candidates see the contract as soon as they log in to the Trainer’s portal. All Trainers must sign the contract on line in order to continue with the recruiting process.
The W9 form must be completed before contractors can be paid. Please complete the form and fax/mail to the following address:
Attn: Michael Wiley
Fax number: 408.866.7435
Address: 300 Orchard City Drive, Suite #130 , Campbell, CA 95008, USA
A: No. All Idapted Trainers are Independent Contractors as defined by governing law. Independent Contractor contracts with Idapted under an Independent Contractors Agreement to provide training services to Idapted clients.
A: The contract must be signed on line and the W9 form must be sent to the following address:
Attn: Michael Wiley
FFax number: 408.866.7435
Address: 300 Orchard City Drive, Suite #130 , Campbell, CA 95008, USA
A: You can download the W9 form at the Trainer Portal under “My Account – Payment”. You can also download the W9 by clicking here.
A: The W9 form must be sent to either of the following:
Attn: Michael Wiley
Fax number: 408.866.7435
Address: 300 Orchard City Drive, Suite #130 , Campbell, CA 95008, USA
A: Yes. However, Idapted does not expect to terminate Trainer's Independent Contractor Agreement provided the terms of the Agreement and the published Standard of Performance are fulfilled, and as long as Trainer remains active (Idapted determines "active" to mean taking a minimum of one call every 30 days). However, Idapted reserves the right to terminate the Agreement at any time.
PAY & BENEFITS
A:. You will be paid for your interactions with students at the pay rate offered when you choose a work assignment, this will be posted electronically at the trainer portal. Our pay rates are competitive compared to other work at home opportunities.
A: We pay by the session.
A: More effective Trainers will have priority in being routed calls and will thereby be able to generate more revenue.
A: Idapted pays Trainer fees by check. Fees are calculated from the 1st to the 14th and from the 15th to the end of the month. Fees are paid (checks mailed) within the following 3 working days after the paying period is ended.. Balances below US$10.00 are carried over to the following month; Idapted will typically not issue checks below US$10.00.
A: Once Idapted receives all necessary documents and all equipment is in working order, you may begin our certification process. Motivated Trainers can complete certifications and begin accepting telephone calls (thus generating revenue) within a week.
A: No. Idapted contracts with Independent Contractors to provide services. It is the Contractors responsibility to provide all necessary equipment and materials to maintain their home business.
A: The checks referring to each period will be issued within the following 3 working days after the paying period is ended.
A: All our Trainers are independent contractors therefore they all have to take care of their own taxes.
A: Yes, as an Independent Contractor you will need a Tax Identification Number. If you are a corporation, LLC, or partnership, you will have a tax ID for that entity. If you are a sole proprietorship (self employed), you may use your social security number for your Tax Identification Number. Your state, however, may be different, so please check the requirements in your state. At year end, Idapted will provide a 1099 - Miscellaneous Income Form for your year end tax reporting purposes.
A: Please contact a professional tax advisor for advice relating to this.
TECHNICAL REQUIREMENTS
A: The Idapted platform will require the following computer and software set-up:
- Personal computer with a 1GHz processor or better with at least 256MB of memory (RAM)
- Monitor displaying at least 1024x768 pixels
- Sound card installed
- Computer headset with microphone (a recommended headphone can be purchased here upon Certification)
- Windows 2000 or Windows XP with Service Pack 2 or Windows VISTA
- Internet Explorer 6 SP2 or higher OR Mozilla Firefox
- System configured according to Microsoft's recommendations as described at http://www.microsoft.com/protect/. This includes:
- Windows Update module enabled and configured to update automatically
- Windows standard firewall enabled
- Anti-Virus software running with latest updates
- Ad-Aware installed and run at least once per week. This tool is available for free from http://www.lavasoft.com/
A: Macintosh computers are not compatible with the Idapted system.
A: Yes the Trainer client is a small piece of software that enables you to take calls.
A: Idapted requires a high-speed DSL or cable connection capable of carrying a VoIP call connection. Your connection must have a 3.3 or higher MOS. To get your connection's score:
- On the computer you will be using, go to http://www.testyourvoip.com/
- In the 'TestYourVoIP Now!' Box on the right side of the screen, choose "Conserve Bandwidth". Then, choose "Sydney" from the Call Destination list.
- After the test is complete you will receive your score. Note that Idapted uses higher quality sound encoding technology then TestYourVoIP and thus the text descriptor for the call quality is not relevant.
Quality of the internet connection is key for the clear uninterrupted VoIP and quality of service provided by Idapted. Should you have multiple computers connected to your internet line, we require that your computer is the only one connected to the internet during your working hours. Due to unreliable quality nature of wireless internet connection, we do not allow use of wireless in-home internet connection at this time.
A: If you do not have access to high speed internet, you will have to make upgrades to satisfy our minimum technology requirements.
A: As an Independent Contractor, you are responsible for providing and maintaining all equipment and outside services necessary to provide contracted services to Idapted.
A: The calls will be routed to you using our routing software.
A: Yes, they are necessary to become a contractor at Idapted; you need to keep your hands free for typing. The headsets must be designed to plug into your personal computer and must have a both microphone and headphones a recommended headset can be purchased here upon Certification.
A: Yes, we will record all our clients’ interactions for both educational and quality purposes. This is also to ensure Trainers are providing the service as outlined in the contract.
SUPPORT
A: You can send an email to Idapted by using your personal email to Trainers@idapted.com or you can go to contact us under support at the Trainer Portal.